Support

Need help with Ovik? We're here to help.

Email: ovik@cipheus.com

We typically respond within 24 hours.

Frequently Asked Questions

I forgot my vault password. Can you recover it?

No. We never see or store your password. If you lose your vault password, the encrypted files cannot be decrypted. We strongly recommend using a password manager to store your vault password safely.

Where are my encrypted files stored?

Your encrypted files are stored in the directory you chose when creating or opening the vault. This is typically a folder inside your cloud storage (iCloud Drive, Dropbox, Google Drive, etc.) or any other location on your Mac. Ovik never moves or copies your encrypted files elsewhere.

Is the vault format compatible with other apps?

Yes. Ovik uses the openly documented Cryptomator vault format (version 8). You can open the same vault directory with any app that supports this format, using the same password.

The vault doesn't appear in Finder after unlocking

The FileProvider extension needs to be enabled in System Settings. Go to System Settings → General → Login Items & Extensions → File Provider Extensions and make sure Ovik is enabled. If it was just installed, you may need to restart Finder or log out and back in.

Does Ovik send any data over the internet?

No. Ovik makes no network connections. All encryption and decryption happens locally on your Mac. See our Privacy Policy for details.

Which macOS versions are supported?

Ovik requires macOS 14.0 (Sonoma) or later.

System Requirements